A WalkMe consulting & services shop
book&brayer was founded in 2021 by former WalkMe Customer Success Directors, Janice and George. Together we worked hand in hand together to help build the WalkMe Customer Success function & methodology.
Joined by Elena Laios and a star studded team of WalkMe experts we have a combined 50+ years of experience. Together we have overseen over 2,000+ WalkMe implementations including 50+ DAP style deployments.
book&brayer offers a variety of WalkMe professional services ranging from content creation, managed services, coaching and digital adoption strategy. If you are looking for WalkMe experts you found your A-Team.
Our unique methodology has increased our clients’ WalkMe deployables by 75% YoY and were given a 100% NPS rating by our existing clients.
book&brayer can help you with…
Onboarding to WalkMe for the first time
Deploying & operationalizing WalkMe across your enterprise
Bolstering your WalkMe team with subject matter experts
Hitting a business critical go-live
Coaching and best practice enablement to become a DAP expert
Optimizing an existing WalkMe Deployment with best practices
applications we specialize in…
Product & Services
Development
New to WalkMe and need expert advice? Need to hit a critical go live?
We’ll partner closely with you to get impactful WalkMe content created, deployed, and engaged. From process discovery through value attainment we’ll walk you through a successful roll out.
Supplement
Need extra help each month building and maintaining WalkMe?
Whether you have a team and need some extra muscle for a project or if you need us to oversee your ongoing WalkMe program, we can be your managed services solution.
Strategize
Deploying WalkMe across your enterprise and need help operationally?
DAP style deployments are our speciality. We will create an operational model that works for your business. From new requests through executive briefs we will add structure to your investment.
Coach
Interested in working hands on with WalkMe experts to improve your skills?
We have been hiring and training WalkMe talent for a decade and know what it takes to be great. We offer 1 on 1 technical & project coaching, team office hours, and talent recruitment.
What are customers saying?
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"book&brayer is a consulting company that blends the art and science of WalkMe. Bringing in their expertise has accelerated time-to-market and velocity of WalkMe builds. What sets them apart is their ability to inject new energy into projects and maintain relationships with their stakeholders. They don't just deliver results; they give time back in your day by streamlining operations and optimizing workflows. For organizations seeking to navigate complex digital transformations, Book&Brayer is a great partner. Their strategic approach ensures that all steps are purposeful, driving towards time-saving deliverables that increase worker productivity."
Mike De Loia, Sr. Director, Workforce Productivty
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"book&brayer played a pivotal role in steering our organization through a critical digital transformation. Their profound grasp of our needs ensured a seamless integration of WalkMe across our digital platforms. They provided personalized training for our staff and volunteers, empowering them to develop WalkMe solutions that significantly impact both business outcomes and end-user experiences, emphasizing purpose-driven development. Moreover, they consistently offered swift solutions and guidance to queries from our business partners. George, Janice, Brett, Sam and the entire Book and Brayer team consistently demonstrate professionalism and expertise as we look to expand WalkMe throughout our enterprise. Their support is indispensable; without it, our adoption and implementation of WalkMe would have been vastly different and less successful. Thanks to Book and Brayer, we have not only embraced digital innovation but also optimized our operations for future growth at the American Red Cross. We are delighted that we get to continue working with Book and Brayer and enthusiastically recommend them to any organization in need of reliable digital consulting and solutions."
Business Systems Integration/Product Adoption Team, American Red Cross
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“Our primary application, an analytical staffing modeling tool, could be overwhelming for our intended user base. book&brayer’s guidance enabled us to effectively integrate WalkMe into our application, ultimately leading to increased user self-service. Our month-to-month utilization more than doubled after leveraging WalkMe as a primary feature in our communication efforts. Thank you George & Janice for your expertise and support throughout this endeavor!”
JP Byrd, Analyst, Operations
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“Working with Janice and George was a pleasure, they consistently impressed us with their level of professionalism and attention to detail, and they were knowledgeable and responsive. They were instrumental in helping us deliver the project on time. I highly recommend book&brayer as a team that would add value to any environment."
Luis Martinez, Product Manager, Digital and Mobile
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“George and Janice from book&brayer demonstrated their WalkMe expertise and customer centric focus throughout our project. They helped us organize & clean up our existing WalkMe solutions & created tailored content for a new project. They were efficient with their time and provided the extra WalkMe muscle we needed to be successful!”
Krystal Paz, Training & Development Manager
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The book&brayer team have been outstanding digital adoption partners. The team brings strong technical and implementation insights as well as expert resources who can accelerate business value. They are focused on their clients, flexible and just great to work with!
Kelly (Griffin) Reale, Senior Vice President - Head of Digital Enablement, MBA CSPO
So what’s a book&brayer?
The book is symbolic of the WalkMe best practices we’ve developed over the years. The brayer represents the tool used to replicate them with our clients. On a personal level - the book represents George, a writer and the brayer Janice, a printmaker.